Know-how analysis and innovation grants: accessibility (TRIG-A) 2021 programme report


Know-how analysis and innovation grants (TRIG) present the Division for Transport (DfT) funding assist for modern tasks, concepts or ideas that facilitate a greater transport system.

This report supplies a assessment of the tasks that acquired funding from the 2020 Know-how Analysis and Innovation Grants: accessibility (TRIG-A) programme.

Our 2018 Inclusive Transport Technique (ITS), units out the federal government’s ambition for disabled folks to have the identical entry to move as non-disabled folks. In addition to with the ability to journey confidently, simply and with out additional price.

By 2030, we envisage equal entry for disabled folks utilizing the transport system with help if bodily infrastructure stays a barrier.

One of many important pillars of the ITS is making certain that technological advances and new enterprise fashions present alternatives for all and that disabled persons are concerned from the outset of their design.

TRIG-A has funded small and medium-sized enterprises (SMEs) innovators to trial new know-how concepts that would enhance transport accessibility.

It has largely mirrored different ‘TRIG’ grant programmes operated by DfT. The accessibility programme helps to advance promising new services which have the potential to considerably enhance entry to move providers, whereas growing disabled passenger confidence.

Launched in November 2020 and delivered in partnership with the Related Locations Catapult (CPC), TRIG-A resulted in practically £600,000 of presidency grants.

These grants have been geared toward facilitating the event of latest services to assist and enhance journey for disabled folks.

The programme awarded grants to five SMEs for demonstrator tasks that resulted within the improvement and operational testing of modern know-how.

This report features a abstract, supplied by the CPC, of every mission TRIG-A has funded. It outlines:

  • the challenges the tasks tackled and proposed options
  • actions undertaken within the funded mission
  • outcomes from the tasks and subsequent steps

This was a one-off programme. We’ll consider the success of the mission as we think about doable additional TRIG-A rounds.

You’ll find out extra about T-TRIG funding winners or contact [email protected].

TRIG-A funding winners

Bids for TRIG-A funding assist have been evaluated collectively by DfT, the Disabled Individuals Transport Advisory Committee and the CPC.

This recognized 5 winners that greatest happy the basic goals of TRIG-A. This contains providing modern options to recognized transport challenges dealing with disabled folks, with the potential for longer-term market exploitation the place recognized.

The 5 vary from digital actuality (VR) simulations of rail stations to apps that enhance communications between disabled passengers and airport workers.

New applied sciences will assist give disabled folks elevated confidence to journey as we construct again fairer from coronavirus (COVID-19).

The 5 TRIG-A bids that acquired funding are:

Chrome Angel Options 

A VR simulation of rail autos and stations that uniquely makes use of ‘gamification’ to enhance studying. The purpose of the mission is to enhance disabled folks’s confidence to make use of the rail community with a protected, extremely life like VR expertise.  


A passenger navigation system for a number of modes of transport. It uniquely makes use of imaginative and prescient, voice and haptic suggestions to reinforce person expertise. The purpose of the mission is to ship an efficient wayfinding resolution, incorporating extremely correct positioning and real-time info.

Ostrum Tech 

An improved system for communication between disabled passengers and floor dealing with brokers at airports. It uniquely incorporates a passenger app and web site, built-in with a workflow administration system for airports. The purpose of the mission is to offer a extra environment friendly, extra dependable expertise for airport passengers needing help.


A system for improved passenger help for disabled folks at rail stations. It uniquely integrates a journey planning app with video calling to a name centre when the person presses the assistance button. The purpose of the mission is for the video factor to help name centre workers to higher determine the place a disabled passenger is, and to information/help them as crucial.


A system to enhance the ‘entire journey’ expertise for disabled passengers on a number of modes of transport. It uniquely features a navigation and assist operate from the person’s entrance door to vacation spot. The purpose of the mission is to enhance disabled passenger’s willingness to make use of public transport.

Submit TRIG-A affect evaluation

CPC carried out a light-touch put up mission analysis on TRIG-A with the next highlights.

All 5 collaborating organisations consider their mission has to date been profitable in several methods, primarily basing this on person and operator suggestions after the trial.

That is the principle approach wherein the collaborating organisations have measured their mission’s effectiveness.

The suggestions steered that the options:

  • have been typically wanted
  • can result in the next use of public transport
  • enabled operators to concentrate on a set goal group with particular wants
  • want additional work in many of the tasks earlier than rolling out the applied sciences

All 5 collaborating organisations reported being introduced with alternatives (enterprise or in any other case) as a direct results of the TRIG-A programme.

These embody partaking with transport operators, native and mixed authorities and occasion operators. One firm has additionally reported direct funding being acquired from a transport operator to additional develop varied know-how options.

All the 5 collaborating organisations reported that the TRIG-A programme has helped them to extend their income (throughout the programme or within the close to future).

The worth of the estimated income over the following 5 years, straight enabled by the TRIG-A programme, ranges from £50,000 to over £1 million. The businesses reported totally different figures alongside the whole spectrum with 3 of the 5 collaborating organisations indicated that the TRIG-A programme has helped them to safe funding (throughout the programme or within the close to future), valued at over £2 million.

You’ll be able to request additional particulars from [email protected].

TRIG-A mission particulars

Chrome Angel Options

Challenge title

Accessible journey digital actuality simulation for passengers

Challenge abstract

Travelling on UK railways will be actually difficult for folks with a variety of mobility and cognitive impairments and psychological well being situations.

Our mission demonstrated a extremely life like, interactive and immersive VR simulation of a railway journey, titled ‘Severe Recreation’. It integrated the accessibility preparations and buyer assist in place at stations and on trains. This allows passengers to discover and work together with them to construct confidence and familiarity prematurely of journey.


Northern Accessibility Consumer Group and the Neighborhood Rail Lancashire group teams have been recruited to assist the method of designing after which testing the simulation.

A solid of characters have been developed together with an in depth map of the shopper expertise with bodily and emotional challenges. A practical and interactive end-to-end railway journey surroundings was then optimised to run on a variety of low-powered cellular units.

Alpha and beta simulation releases on Apple, Google and Home windows have been extensively examined with customers and demonstrated throughout the {industry}.


The mission has efficiently demonstrated that this resolution is technically possible. A high-quality simulation has been developed that may function on a number of generations of cellular know-how and tablets.

The applying has been efficiently launched in Apple, Google Play (Android) and Home windows shops, so is confirmed prepared for manufacturing deployment. Testing has proven that customers can efficiently use the simulation with good efficiency.

Suggestions has efficiently demonstrated the feasibility of utilizing it to interact prospects in constructing confidence to take a railway journey in addition to vital market curiosity.

Industrial alternatives generated

The surroundings and recreation mechanics developed in TRIG will be utilized to virtually any railway-based state of affairs for workers. Via engagement with Northern Rail throughout this mission, a number of vital ideas are at present underneath energetic improvement.

All these functions have potential industry-wide scope and past, as soon as confirmed efficient at Northern Rail.

Chrome Angel now has a number of new functions in dialogue and may see certified alternatives for £250,000 to £500,000 income progress within the subsequent 12 months.


Challenge title


Challenge abstract

A mixed-reality passenger software with imaginative and prescient, voice and haptic suggestions to reinforce wayfinding and buyer expertise. VR journey planning brings familiarity to those that have by no means visited a station, serving to to scale back connection anxiousness.

It gives wearable know-how and supplies actionable insights for transport operators and passengers.


Station mapping in 360 VR at 3 stations. Station maps conversion into navigable grids (BriteLocate GRID system) to construct an correct mannequin of crowd density throughout every station.

An enhanced ultra-precision passenger monitoring system was carried out to make the passenger monitoring system extra strong for station environments.

A brand new excessive accuracy real-time crowd monitoring system was developed to observe a whole station. A workers and passenger app was then developed and demonstrated.


TRIG-A has allowed Briteyellow to enhance the design of their sensors and to optimise their effectivity. All options of the product have been proven to be technically possible and deployable at scale.

The following step is for prolonged person trials which is deliberate to begin with Transport for Wales. Even when Briteway solely makes a small proportion enchancment within the effectivity of those assists, that will quantity to a big saving for station operators.

Industrial alternatives generated

The mission has had an important affect for Briteyellow. It has allowed the corporate to enter contract negotiations with a number of practice working corporations.

It would additionally encourage extra disabled folks to decide on rail journey. Briteyellow is now engaged in discussions with practice operators on tasks with an estimated worth of £2 million.

Ostrum Tech

Challenge title

Purple Move platform for disabled air travellers

Challenge abstract

The Purple Move mission from Ostrum Tech Restricted, was designed to construct a multi-airport digital help platform. This was to bridge the communication hole between passengers with lowered mobility (PRM) and help suppliers, whereas additionally bettering the operational effectivity.


Ostrum Tech interviewed passengers and help suppliers and performed requirement evaluation. Cyber and normal information safety regulation (GDPR) course of documentation was created.

Testing and trials with customers have been accomplished whereas system, database, and infrastructure design was established throughout the mission.


The mission produced a minimal viable product (MVP) for passengers with disabilities and help suppliers and it was trialled at Luton airport.

There may be demand from the market and the product might be adopted by airports within the UK and around the globe. Additional improvement is required to make it prepared for manufacturing.

Industrial alternatives generated

The TRIG programme has helped Ostrum to have significant discussions with potential prospects and refine their enterprise mannequin. Ostrum has been in a position to acquire the arrogance of Wilson James because of the success of the MVP they constructed with TRIG funding.

The enterprise alternative is round enabling the Ostrum platform at Luton, Heathrow and Gatwick airports because the airport help, all of that are managed by Wilson James.


Challenge title


Challenge abstract

A journey planning instrument delivering real-time, distant video assist for travellers as wanted, combining 3 current providers to ship a assist resolution for weak travellers.

The providers are:

  • SightCall
  • You.Good.Factor journey assistant
  • Transport for Higher Manchester’s (TfGM)


The SightCall Visible Help instrument needed to be built-in into the You.Good.Factor journey assistant together with an ‘Help Me’ button. The TfGM assist desk then wanted to be educated on using the service and the particular necessities of visually impaired travellers (the person group chosen for this pilot).


Actual time assist might help to alleviate a few of the anxieties skilled by travellers with further wants, in addition to non-disabled travellers who’re new to an space.

Further coaching must be obtainable to the assist groups to ship a constant, invaluable service to the traveller.

Industrial alternatives generated

The TRIG-A programme has led to an understanding of how totally different non-public companions can mix to ship extra superior, specialist options for the general public sector.

SightCall is now having conversations with the Higher Manchester Mixed Authorities (GMCA) and is scoping a brand new potential mission with You.Good.Factor. It will contain growing a prototype resolution to assist electrical automobile charging throughout the UK.

You. Good. Factor.

Challenge title


Challenge abstract

Aimed to extend using public transport by disabled folks, particularly these enterprise journeys with a number of operators.

It addressed the complicated challenges of integrating help assist providers supplied by totally different and disconnected service suppliers, which undermine the expertise of disabled prospects making an attempt to finish multi-modal journeys.


Workshops have been performed with Goss Consulting and their panellists who helped to handle the challenges confronted day by day by disabled customers. Use case situations have been established whereas profile preferences enhanced to match disabled person wants.

You. Good. Factor. wrote and carried out useful specification for the journey help request service. The system was efficiently piloted in Cardiff and Birmingham for customers with a variety of help wants to hold out journeys to venues.

Members of the pilot have been surveyed to offer suggestions of system.


The profitable collaboration between You. Good. Factor., Goss Consulting and Transport for Wales helped to ship iterative, agile software program improvement of a strong internet app (PWA) dashboard and back-end and steady deployment (CI/CD) structure.

It additionally meant enhancements have been made to the system according to Net Content material Accessibility Tips (WCAG), in addition to, system take a look at and subject decision, together with rigorous testing with display readers.

Industrial alternatives generated

The characteristic was bought to a couple prospects and new alternatives are being explored to use the outcomes of the mission.

A robust put up mission exploitation plan has been constructed to commercialise the analysis, with deployments already deliberate with:

  • Birmingham 2022
  • Rugby League World Cup
  • Coventry Metropolis of Tradition
  • Transport for West Midlands
  • Transport for Higher Manchester
  • Transport for Wales
  • Tameside Borough Council
  • East Lothian Council
  • Transport for Scotland


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