Reliance Jio needs to alter the best way you speak to buyer care with new Video Name Assistant bot

NEW DELHI: Reliance Jio has launched an Synthetic Intelligence-based Video Name Assistant (Bot) that may be accessed through a 4G cellphone name, with out the necessity for putting in some other utility. The Jio Video Name Assistant goals to alter the best way buyer help and communication works. “With this, present buyer ache factors like limitless call-hold music or seemingly by no means ending IVR wait- instances can develop into issues of the previous,” claims Jio.
The video assistant resolution has been developed by Jio in partnership with US-based Radisys, a Reliance Industries Ltd subsidiary. The Jio video bot makes use of an AI-based platform to hearken to clients’ questions and reply to them. As well as, the platform has a novel auto-learning characteristic that helps enhance the answering accuracy.
The Jio Bot Maker, a software that accompanies the Jio Bot platform, goals at enabling small companies to create their very own AI primarily based Bot with no-coding and with minimal effort. The Video Bot may be extremely custom-made to fulfill numerous buyer engagement necessities whereas offering a human like interplay.
The video name bot may be tailored by manufacturers to provide it a novel avatar. The avatar may be the standard buyer care govt, the CEO, the model ambassador or some other particular person or character chosen by the manufacturers. This AI primarily based buyer care avatar may be invoked by the customers by merely dialling a video name enabled helpline. The AI video name bot will include multilingual capabilities to allow manufacturers talk with clients in a language of their alternative.